• RHODE ISLAND PC

    services and support

    Thank You For Visiting Our Website!

    We professionally service all major brands of personal computers (except Apple/Macs). We offer FREE DIAGNOSTICS, and we generally have NEXT DAY Service on the most common issues. Repairs requiring replacement parts are usually finished within 2-3 business days.

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    Popular services

    We provide repair service to your laptop, desktop, server, and custom computer systems. We offer network security, networking for offices, IT tech support, virus removals, trojan removals, malware removals, spyware removals, operating system repairs, reinstallation of operating systems, Windows 7, Vista, and XP recovery, data recovery, custom computer builds, laptop screen replacements, keyboard replacement, dc jack replacement and repairs.

    Latest News

    April 8, 2014

    Windows XP End-of-Life As of April 8th, 2014 - Microsoft will no longer support Windows XP. Please CONTACT US TODAY for upgrade options. Next Day Service for most computers!

    April 1, 2014

    We moved our shop from suite #307 to the front of the Oak Harbour Plaza (#102). Same phone number, 401-484-7870

  • USED COMPUTERS AND PARTS

    We will find you an affordable computer!

    We have excellent vendors with high quality, expertly refurbished, laptop and desktop computers. Working with your budget and computing needs, we can find you an affordable machine-and have delivery within a couple of days.

    All computers sold by Rhode Island PC have at least Windows 7, and come with Microsoft Office 2010 (Word, Excel, Outlook, Powerpoint, etc). Additionally, we install Anti-Virus software, and check to make sure the computer is optimized to run like new. All computers re-sold by Rhode Island PC have passed our strict standards and we offer a 30 day warranty on all used computers we sell.

    Generally we have a low inventory of used computers, and they sell very quickly when we have them. However we would be happy to find something for you and have delivery within a couple days. Stop by!

    Example Refurbished Computer

    Dell Latitude D830 - $195.00
    EXCELLENT CONDITION, No Scratches, Excellent Screen, Good Battery-COMPLETELY REFURBISHED AND UPGRADED.

    Core 2 Duo Processor @ 2.1 GHz

    2 GB RAM Memory

    320 GB Hard Drive

    -Clean Installation of Windows 7 Ultimate

    -MS Office 2010 - Full Suite

    30 Day Warranty

    SAMPLE ONLY-CALL FOR DETAILS

  • EXPERT REPAIRS

    Should I repair this broken computer, or buy new? Rhode Island PC offers FREE DIAGNOSTICS! Estimates are given before any work begins. In most cases, repairs are very affordable. If the cost of repair is significant, we will give an honest opinion as to whether or not to continue with the repair or if you should consider a new computer instead.

    All repairs are flat-fee based with up front quotes. No per-hour charges, and no surprises. Most repairs are completed by the next business day. Repairs requiring replacement parts are usually completed within 3 to 4 business days. Overnight shipping on replacement parts is generally available at an additional cost. Standard shipping of parts is included in your estimate. Whenever possible, we utilize our wholesale parts distributors for savings. Urgent replacement parts are sometimes purchased at retail, however we just pass along the exact cost that we pay to you
    We NEVER upcharge on parts.

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    services overview

    Laptop Repairs-All Makes/Models Serviced (Except Macs)

    Broken/cracked screens, Broken Keyboards, Broken Power Jacks, Missing/Broken Parts MORE

    Desktop Computer Repairs and Upgrades

    Bring in your clunker, we'll refurbish it and upgrade if necessary MORE

    Windows Errors, Slow Computer

    We will diagnose the problems and make necessary repairs to get you back up and running MORE

    Confidential Data Management

    We can back up your critical and personal data to a removable device for save keeping or to transfer to another computer MORE

    On Site Support at your Home or Business

    We can schedule service at your location (hourly rate) MORE

    Pick Up/Delivery Service

    We will come to your home/office, disconnect system, then return and reconnect system after the shop repair (additional fee applies) MORE

    Remote Support

    In some instances, we can remotely log onto your computer to troubleshoot and make necessary repairs without bringing in the computer to the shop (hourly rate) MORE

  • Protect Yourself

    In a perfect world, anti-virus software would eliminate all the "bad stuff" from our computers and data. Unfortunately, this isn't exactly the case.

    In fact, even though you may have updated anti-virus software running in the background, there is a high likelyhood that your computer is infected with malware. Most people assume that a well-working computer is a healthy computer, but that isn't always the case.
    PROTECT YOURSELF from identity theft, credit card fraud, and personal information loss! MORE

    PROFESSIONAL VIRUS REMOVAL

    THE MOST IMPORTANT POINT! WHY CHOOSE RHODE ISLAND PC FOR VIRUS REMOVAL?

    Please DO NOT use the big box stores (Stapl*s, Geek Sq*ad, etc) or inexperienced "techies" to attempt removal. You've been warned!   MORE

    FAKE Anti-Virus POP-UP

    There are many variations..they are all ANNOYING! DO NOT USE their FAKE anti-virus software. THIS IS A VIRUS!   MORE

    FAKE FBI WARNING

    This is called a "MoneyPak" Trojan and will lock down your computer rendering it useless.   MORE

    The DREADED BLUE SCREEN OF DEATH!!!

    Not always a virus as this is a Windows error which could be from faulty drivers or other more serious issues. However this can often result from the Vundo Trojan virus.   MORE

    Your computer is now a Zombie! THANKS FACEBOOK!!!

    "Hey, I have this hilarious video of you dancing. Your face is so red. You should check it out." If you've received a message like that through Facebook or MySpace, you may have been exposed to the "Koobface" virus.   MORE

  • Common Services

    Network Troubleshooting

    Network trouble can be a major headache to any business. Common issues are problems connecting to a networked office printer, or server. We can help you get connected again. MORE

    Internet and Wireless Network Security

    RHODE ISLAND PC can perform a security analysis of your business's internet security (both wired and wireless) and offer software and hardware solutions for a secure network MORE

    Expert Computer Repairs and Upgrades

    RHODE ISLAND PC is the affordable, professional choice for your business computer repairs and upgrades MORE

    Data Back Up Solutions

    RHODE ISLAND PC can assist your business with affordable, reliable back up solutions for your companies important data MORE

  • CUSTOM BUILT COMPUTERS

    Custom Gaming System

    We build high end custom gaming rigs to your specs and budget. Parts are sold at cost, and we only charge $150 to assemble, configure, and test out your new monster. (Operating system and other software extra)

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    Budget Desktops to High End Systems and Everything In Between...

    We have over 20 years of experience building computers. Depending on your budget, we can meet your needs. We only use new, high quality components for every build. Parts are sold at cost (no upcharge) and we only charge $150 labor for assembly, optimal configuration, and testing. (Operating system and other software extra)

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    Why choose a custom computer?

    Well there's several reasons...first and foremost is quality components vs cheap components.

    Secondly-no "bloatware" or all that unnecessary pre-loaded software that comes with new brand name computers. Thirdly-the systems we build are fully upgradeable. You are only limited by your budget, not by system limitations on the brand name, store-bought computers.

    We will work with your budget and needs to build you a computer that will not need to be replaced in a couple years due to break-down or out-dated components. We build everything from Budget Desktops to High End Video Rendering and Gaming Systems (Only Desktop Systems-We Do Not Build Custom Laptops) MORE


  • contact address

    Rhode Island PC

    567 South County Trail #307,
    Exeter, RI 02822.
    Telephone: 401 484 7870
    E-mail: gene@rhodeislandpc.com

    Click the button below to contact us by email

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  • Privacy Policy

    RHODE ISLAND PC is committed to respecting your privacy and recognizing your need for appropriate protection and management of personal information you share with us (the phrase "personal information" means any information by which you can be identified, such as your name, mailing address, email address, telephone number, etc.). The purpose of this privacy policy is to inform you what personal information we may collect from you, how we use such information, and the choices you have regarding our use of, and your ability to review and correct, the information. Collecting Information

    RHODE ISLAND PC employees will not access any personal identifying or financial information within the customer's computer which is outside the scope of the repair without the customer's prior knowledge and consent.

    Unauthorized Access

    RHODE ISLAND PC will only preform a repair on a computer that is legally owned by the customer. Only those computers presented to the RHODE ISLAND PC by the authorities with the appropriate legal order will be examined without the customer's expressed consent. RHODE ISLAND PC reserves the right to reject any computer repair whose ownership is suspect. If RHODE ISLAND PC suspects a computer brought in for repair is stolen property, it is RHODE ISLAND PC's legal responsibility to report this suspicion to the appropriate authorities.

    Information Storage

    RHODE ISLAND PC employees will never copy any personal information, software or files which are outside the scope of the repair without the customer's prior knowledge and consent. All backups of personal information, software or files that are made in the duration of the repair are destroyed before the customer's computer is returned to the customer, unless otherwise directed by the customer. In the event that the customer directs RHODE ISLAND PC to back up certain information, only those folders to which the RHODE ISLAND PC technician is specifically directed will be backed up. RHODE ISLAND PC will never, under any circumstance, search customer file folders to find a specific file or file type. To protect both the customer's privacy and RHODE ISLAND PC's legal responsibility, RHODE ISLAND PC relies upon the customer to direct the technician to the exact folder the customer wishes to be backed up.

    Policy Changes

    If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web site (www.RHODEISLANDPC.com.) Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. This policy was updated in July 2013.

    Your Feedback

    To help us improve our privacy policy and practice, please give us your feedback. You may email us at support@rhodeislandpc.com or call us at (401) 484-7870.

  • welcome to rhode island pc

    Fast and Affordable, Professional Computer Repairs. We are locally owned and operated-your neighborhood computer repair shop. We care about your computer and take all necessary steps to ensure your data is safe and secure. All work is carefully performed by an experienced, qualified professional. We are FAR LESS EXPENSIVE than the large office supply stores and offer FAR SUPERIOR SERVICE AND EXPERTISE.

    We offer FREE DIAGNOSIS on all computers, with upfront quotes before any work is performed. All repairs in shop are FLAT RATE, not by the hour..so there are no surprises. Most work is completed within 24 hours. If a repair requires replacement parts, repairs are generally completed within 3 to 4 business days-faster if overnight shipping is desired at an additional cost. All replacement parts are NEW and sold at my cost. Never an upcharge on replacement parts. I utilize my wholesale suppliers whenever possible to save you money.

    We do stock some used and tested replacement parts at significant savings, however we will only warranty replacement parts for 30 days. We prefer to use new parts which generally carry manufacturer warranties.

    All virus removal services are guaranteed for 30 days. We take all viruses seriously, and use every means possible to ensure your system is clean when you pick it up. On rare occasions, we may miss something as new viruses get more and more complex. If the virus re-occurs within 30 days, bring the system back for a free follow-up.

    All repairs are 100 Percent guaranteed for 30 days after service. If for any reason you are not satisfied with our service, we will refund 100 percent of the labor charge on your repair. Any defective NEW parts are covered by their respective manufacturer's warranty (generally 30 days on most parts, New Hard Drives are usually 1 to 2 years.) Note: most warranties cover only mechanical failure, not from misuse or accidental breakage by the end user.

    Your Data is always handled SECURILY and CONFIDENTIALLY. Any and all personal data that is locally backed up in our shop as required for certain repairs is purged and wiped using government standard DoD 5220.22M data erasure standards. We will NEVER share your data with anyone.

    Sorry we do not service any Apple products. However, we DO service every other major manufacturer of personal computers and even custom built computers. We have extensive experience with every version of Windows Operating Systems from Windows 3.1 to Windows 8, MS Server, MS Point of Sale POS, MS Embedded OS, MS Office Products, and common major software companies.

  • Used Computers and Parts FOR SALE

    UNDER CONSTRUCTION

    Please call Rhode Island PC for our latest inventory, (401) 484-7870.

  • Expert Virus Removal

    We all know computer viruses -- and other kinds of malware -- can cause problems ranging from irritating to catastrophic. Some malware replicates itself until it fills up all available space on your hard drive, turning your computer into a brick. Other kinds corrupt data on your machine or make your computer unstable. A few will even attempt to use your e-mail programs to distribute the malicious code to everyone in your contacts list. And there's always the possibility a cracker -- that's a malicious hacker -- will use malware to get remote access to your computer.

    No one wants to own a computer infected with a nasty virus. That's why it's very important to practice safe computing habits and to install reliable anti-virus software. You can avoid most malware just by paying attention and staying away from a few common traps. If your anti-virus software is up to date, you should be in pretty good shape.

    But once in a while, computer viruses get beyond our defenses. Maybe our anti-virus software is out of date or has been compromised by a particularly clever bit of code. Perhaps we clicked on a link by accident and activated a virus. Or someone else used our computer and downloaded some malware by mistake.

    How do you know if your computer has been hit by a computer virus? If your anti-virus software is robust and up to date, you'll likely receive a message as the application scans your computer. That makes detecting the virus a breeze. But what if your software is out of date or the virus has managed to deactivate the anti-virus program? Are there signs you can watch out for that might indicate a virus?

    As a matter of fact, there are several signs that could indicate the presence of malware on your computer. Assuming your anti-virus software hasn't alerted you to the presence of a virus, here are some indicators of malware on your computer:

    If your computer has become unstable, that's a sign that something's wrong. Some malware messes with important files that keep your computer running properly. That could cause your computer to crash. If your computer crashes when you try to run a specific application or open a particular file, that tells you that something has corrupted the data. It could be malware.

    Does your computer seem to run much more slowly than it used to? This could be the result of malware as the malicious code begins to drain your computer's processing resources. If you aren't running a resource-heavy application but your computer is very slow, you might have a computer virus.

    Strange messages indicating that you can't access certain drives on your computer are another sign that something is wrong. In a similar vein, applications that won't run or files that won't open may also be the result of infection. Other indicators include hardware (like printers) that no longer respond to commands. While none of these guarantee the presence of a virus, they do suggest that something is wrong with your machine.

    If you notice that file sizes are fluctuating even if you aren't accessing those files, that's another sign of a computer virus. And finally, if you access menus and their appearance is odd or distorted, you could be the victim of a malware attack.

    It's important to remember that computer viruses are one potential cause of problems like the ones we've listed here, but that they aren't the only cause. If you believe your computer has been infected by a virus, don't panic. Call Rhode Island PC at (401) 484-7870 TODAY!

  • Why Choose Rhode Island PC?

    Not only will we save you a significant amount of money, RHODE ISLAND PC is an EXPERT virus removal service with 24 hour turn-around in most cases. The well known office supply stores charge $149.99 for basic service. They install anti-virus software and sweep your computer. THAT'S IT! In SOME CASES this is all you need, but in many cases the damage caused by the virus needs to be repaired by professionals. Oh by the way...they also charge you $69.99 for "in store diagnostic"..that's not to repair anything they may find-that's for DIAGNOSTIC ONLY! RHODE ISLAND PC charges a flat fee of $100 for MOST virus infections, $125 for more serious infections...AND THERE IS NEVER A DIAGNOSTIC FEE! FREE DIAGNOSTIC!

    In all fairness, the office supply stores are in business to sell computers- not fix them. Do you really think they care about your data? Your personal data, pictures, documents, etc are at risk. At Rhode Island PC, we take utmost care of your personal documents. We know most people do not regularily back up their computer. Viruses and malware can be very destructive and leave you venerable to identity theft. Most virus infections require more than a simple sweep of anti-virus software.

    Infections usually write into the registry or permissions area of your computer, and create back door programming which allows them to remain on your system even though you've removed what is thought to be the main program of the actual virus or trojan. In truth, however, that program maintains itself on your computer replicating like a bad cold and continues to infect your system. At RHODE ISLAND PC we go through your complete system filing - using multiple programs to clean, erase, change and fix permissions. Then we hand select and clean items in your registry and other areas.

    So beware of other places where the tech might say they can have it back to you in an hour... because who knows what's lurking in your computer... only to re-emerge at a later time - where they can hopefully collect more money from you again.

    RHODE ISLAND PC charges between 100.00 and 125.00 for an entire fix and repair of virus infections on your computer or laptop - and we don't just reload windows or new operating systems that might be pirated onto your computer - instead we actually do it the right way... Allowing you to keep your precious documents, pictures, images, files and programs.​ ​

    Unfortunately, sometimes the damage is beyond repair. Usually, however, your personal data can be saved. At RHODE ISLAND PC, we offer to back up all your data, COMPLETELY wipe the hard drive (using government standard DoD 5220.22M for security), cleanly install a new updated operating system, install and test all drivers, install Anti-Virus software, and return your data back to the system...all for $175.00!!! If the data is not important to save, then for $125 we will perform the government standard wipe and reinstallation of the updated Windows and all drivers. The computer will be like factory new condition-updated and without all the bloatware software that came with the new computer. In both cases, any third-party software (ex: TurboTax, etc) will need to be reinstalled by you. We do not have the disks. Also, your printer will need to be reinstalled by you. If you do not have the installation disk, the installation program/drivers can be downloaded from the manufacturer's website.

  • FAKE Anti-Virus Software Pop-Ups

    Rogue security software, also known as "scareware," is software that appears to be beneficial from a security perspective but provides limited or no security, generates erroneous or misleading alerts, or attempts to lure users into participating in fraudulent transactions. How does rogue security software get on my computer? Rogue security software designers create legitimate looking pop-up windows that advertise security update software. These windows might appear on your screen while you surf the web. The "updates" or "alerts" in the pop-up windows call for you to take some sort of action, such as clicking to install the software, accept recommended updates, or remove unwanted viruses or spyware. When you click, the rogue security software downloads to your computer. Rogue security software might also appear in the list of search results when you are searching for trustworthy antispyware software, so it is important to protect your computer.

    What does rogue security software do? Rogue security software might report a virus, even though your computer is actually clean. The software might also fail to report viruses when your computer is infected. Inversely, sometimes, when you download rogue security software, it will install a virus or other malicious software on your computer so that the software has something to detect.

    Some rogue security software might also: Lure you into a fraudulent transaction (for example, upgrading to a non-existent paid version of a program). Use social engineering to steal your personal information. Install malware that can go undetected as it steals your data. Launch pop-up windows with false or misleading alerts. Slow your computer or corrupt files. Disable Windows updates or disable updates to legitimate antivirus software. Prevent you from visiting antivirus vendor websites.

    If you think you might have rogue security software on your computer: Call RHODE ISLAND PC at (401) 484-7870 for complete removal.

  • FAKE FBI MoneyPak Virus

    You are infected with a VERY SERIOUS VIRUS commonly called "ransomware." YOU ARE NOT IN TROUBLE WITH THE FBI, AND DO NOT PAY THE FEE "TO REMOVE"!! If you are infected with ransomware such as the FBI virus, your personal and private data and computer system functionality is already at a very high risk. If the infected computer is powered ON and connected to the internet, Trojans horses may have complete control of the computer system and access to every piece of stored data. The main purpose of this ransomware is to target and scare unsuspecting victims into believing they are in trouble with a department of authority in order to willingly pay the fine stated on the prompted "alert page", but that does not mean the infection will not hibernate (remain undetected) on an infected system in order to exploit vulnerabilities utilizing other malicious practices aside from locking the system. It has been reported that the FBI virus may collect private information while remaining in the background.

    The FBI virus, also referred to as the FBI Moneypak virus, Citadel Reveton, and more are terms for ransomware we discovered in 2012 that cyber criminals use in attempt to disguise themselves as the FBI. The FBI virus utilizes Trojan horses (Trojan.Ransomlock.R, reveton) in order to lock computer systems (Your PC is blocked). The FBI virus applies a variety of unethical tactics, including social engineering in attempt to persuade unsuspecting victims to pay an unnecessary fine by making fraudulent claims that the computer has been involved in illegal activity (cyber crime) (downloaded or distributed copyrighted material or viewed child pornography, etc.) and demands a penalty fine of $100, $200, $300, or more to be paid in order to unlock the computer system within the allotted time of 48 to 72 hours by use of Moneypak cards (REloadit virus, Ultimate Game Card Virus, Ukash Virus). The FBI Moneypak ransomware virus also states on the fake FBI screen that you (the computer owner) may see jail time if the fine is not paid in time.

    Please note, this occurrence is the symptom of dangerous malware called ransomware. The claims made by the FBI virus on the fake FBI page are not real. You are not in trouble with the FBI, paying the fine using Ukash vouchers and Moneypak cards will not fix this particular malware,and using an activation number to remove the FBI virus will likely initiate a response that leads to further complications.

    If your computer is infected with this trojan virus: Call RHODE ISLAND PC at (401) 484-7870 for complete removal.

  • Windows Blue Screens

    A Blue Screen of Death, also called a STOP Error, will appear when an issue is so serious that Windows must stop completely. A BSOD is usually hardware or driver related, however many are the result of serious trojan virus infections that have corrupted critical Windows files. One typical trojan virus that displays a Blue Screen is the VUNDO Trojan Virus. Viruses like the Vundo Trojan horse interfere with the normal working of the computer system with repeated pop-ups and frequently block access to websites such as Google. They find their way into the memory by bypassing the security of the web browser program. The Vundo Trojan creates hidden files from the main Trojan DLL and remains safe from being detected during an anti-virus scan.

    Vundo is a particularly frustrating Trojan horse that causes pop-ups and now and again causes flaws to the computer system by blocking access to some websites like Google. Trojan resides in the memory through the internet browser's setup program. On Windows' operating systems, the DLL Trojan files are labeled as eight random upper and lower case characters and reside in the system32 directory. This will create hidden files, which will be located during a virus scanning process, instead of the DLL file itself.

    Any Blue Screen of Death message should be handled immediately. Call RHODE ISLAND PC at (401) 484-7870 for repair.

  • The FACEBOOK "Koobface" Virus

    Facebook is trying to educate users more about scams that seep through its News Feed, but according to antivirus firm McAfee, there has been an increase in the first quarter in reports of Koobface, a virus that hijacks Facebook accounts. USA Today described how Koobface operates: Its creators initially sent Facebook users friendly messages asking them to click on a link to see a video. Doing so called up another message asking the recipient to click on an executable file — a small computer program — needed to upgrade a video player required to view the video. In a classic bait-and-switch, clicking on the file instead turned over control of the PC to the attackers.

    The worm then automatically sent similar viral messages from the victim's account to his or her Facebook friends. By clicking on the malicious file, the victim unintentionally chooses to run the bad code. So no actual hack of the computer's hard drive is needed.

    If you suspect any computer virus, or if your computer is incredibly slow, or acting unusual: Call RHODE ISLAND PC at (401) 484-7870 for repair.

  • UNDER CONSTRUCTION

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    We have recently updated our website, and we continue to update pages and links. Please check back soon for an updated page. Thanks for your patience as we upgrade.